DOMINANT ANGLE
Athens first retains the blocked payments and Revolut customers are deprived of their accounts, with the Google Cloud outage coming later as an explanation.
Dominant angle identified — does not reflect unanimity of this country’s media
KEY POINTS
- 01
Downdetector had recorded over 1,500 reports of outages targeting Revolut (To Vima).
- 02
Revolut claims that its customers' "money and data" are safe and apologizes to those affected.
- 03
Google was investigating an incident in its europe-west2 data center region, in London, which Reuters links to the Revolut outage (Protothema EN).
ANALYSIS
Athens, October 20, 2026. The Greek press is covering the outage of Tuesday, October 20, from the perspective of Revolut users, a very popular neobank in Greece, before tracing the issue back to Google Cloud. To Vima reports on "difficulties accessing accounts" and failed card transactions for clients in several countries, noting that Downdetector had recorded over 1,500 reports of malfunctions targeting the company's services.
The account relies heavily on the company's communication. Revolut posted on X: "We can confirm that all our clients' money and data are safe," apologizing to those affected and specifying that they have been working on repairs since morning. According to the status page cited by Protothema, most services were unavailable or limited, including card payments and ATM withdrawals. Clients, meanwhile, saw the message "Something went wrong" displayed.
The cause is attributed to Google Cloud. Protothema, in its English edition, indicates that, according to Reuters, Revolut's problems are related to a Google Cloud service outage, and that Google was investigating a technical incident affecting its europe-west2 data center region in London. The article's title extends the finding to banks and NHS services across Europe, and the text relays a viral message evoking a global internet disruption that also affected Royal Mail and HSBC.
To Vima, on the other hand, quotes a Revolut spokesperson speaking to the BBC and dedicates a separate section to "problems at Google Cloud," which puts the American provider in the background, behind the clients' experience. Both titles stick to the chronology of events and the companies' statements.
In the available excerpts, neither of the two media outlets develops the issue of European dependence on a few American cloud providers, nor does it quantify the cost for banks. The focus remains on the fact: an incident in a London data center has an impact on payments and banking applications in several countries, including Greece, and on the speed with which companies reassure their clients.
